Managing Loyalty Programs

Use Loyalty & Rewards under Services to create stamp programs, set how many stamps earn a reward, choose expiry windows, and track engagement.

Before you start

• Decide the reward text customers will understand (for example a free item or discount phrase).
• Decide how many stamps are required and how many days guests have to complete the card.

Open Loyalty & Rewards

1. From the main sidebar, open Services, then select Loyalty & Rewards.
2. Read the summary cards: Total Programs, Assigned Stamps, Completion Rate, Most Performing, and Total Rewards Redeemed.

Read the programs table

Each row lists:

• SN
• Program Name
• Engaged Users
• Stamps Required
• Reward
• Expires In
• Description

Use Search at the top when you have many programs.

Create a stamp program

1. Select + Add New to open Create New Stamp Program.
2. Enter Program Name (required).
3. Enter Reward (required), for example free coffee or a discount phrase.
4. Enter Stamps Required (required).
5. Enter Complete Within (In days) so the card expires after that many days.
6. Add a Description that explains the offer to customers.
7. Select Save Program (or Reset to clear the form).

What happens next

Make sure customers can see loyalty-related portal features under Configuring Customer Authentication & Portal. Keep service modes and menu sets ready so guests can earn stamps on real orders.

Related guides

• Configuring Customer Authentication & Portal
• Managing Dine-In Services
• Managing Delivery Services
• Managing SMS Logs & Balance