Policy
PURPOSE
The purpose of this Privacy Policy is to describe how RestroX (referred to as “RestroX,” “Company,” “we,” “us,” or “our”) collects, uses, and shares personal and business-related information through our digital platforms. These include, but are not limited to, our main website at www.restrox.com, our main platform at web.restroxapp.com, any associated subdomains, our blog , and other online interfaces, forms, or third-party tools we use in connection with our business operations.
Please read this notice carefully to understand how your data is handled. If you do not understand any aspects of our Privacy Policy, please feel free to contact us. This Privacy Policy is designed to comply with global privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and California Privacy Rights Act (CPRA). Your use of our Website is also governed by our Terms of Use available here. This policy is not applicable to any data collected offline or via channels other than this website.
INFORMATION WE COLLECT
When you visit the site, we automatically collect information about your web browser, IP address, time zone, and relevant cookies installed on your device. We refer to this collected information as “Device Information”. As you browse through our website, we collect your usage data; how long you stay on the site, the individual web pages or resources you view, and information about how you interact with the site.
Our web pages may use Google Analytics and other web analytics tools to help us understand website traffic and improve the overall user experience. In such cases, the information described above may be shared with the entities providing the analytical service. We do not control the data handling practices or privacy policies of these third-party entities. However, their services are required to operate in compliance set out by the General Data Protection Regulation (25/5/2018).
We collect personal and business information that you provide directly when using our platform or communicating with us. This includes your name, email address, phone number, physical address, and any preferences you set. We also collect business-related details such as your company name, type, contact information, address, country, preferred currency, logos, photos, and documents you upload which help us tailor our services to your business needs. Additionally, we gather information you submit through forms, comments, or our official social media pages, along with records of your support inquiries and communications, all of which help us deliver requested features, improve service quality, and provide effective assistance.
We offer paid products and services within the RestroX platform, with payments facilitated by trusted third-party payment processors such as PayPal, Stripe, NepalPay.
When you make a payment, your payment information including name, contact details, billing address, and payment method is securely processed by the chosen provider. RestroX does not store or have direct access to your complete payment details, such as credit card or bank account numbers, except as required to process your transaction or generate invoices.
Each payment processor handles your data in accordance with its own privacy policy. We recommend you to review their respective privacy policies to understand how your information is collected, used, and protected.
Your payment data may also be used by these processors for fraud prevention, compliance, and security purposes, as required by law. If you have questions about how your payment data is managed, please refer to the privacy policy of the payment processor you choose or contact them directly.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, and the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
HOW WE USE YOUR INFORMATION
We may use the information that you provide to respond to your questions, provide you details of the specific service you may be looking for and/or Services you select, send you updates about Products & Services offered by RestroX and send you email messages about Website maintenance or updates.
We use the information we collect in various ways, including:
- To provide and improve our servicesWe use your information to deliver RestroX services, set up and manage your account, process transactions, and personalize your experience based on your preferences and business profile. We also use this information to develop new services, products, features, and functionality, helping us better serve your evolving business needs.
- For communication and customer supportWe use your information to deliver RestroX services, set up and manage your account, process transactions, and personalize your experience based on your preferences and business profile. We also use this information to develop new services, products, features, and functionality, helping us better serve your evolving business needs.We may use third-party email platforms such as Mailchimp, Constant Contact, AWeber, or GetResponse to manage and send these communications. These platforms may process your email address and other relevant information on our behalf.You can opt out of marketing emails at any time by following the unsubscribe instructions included in each message or by contacting us.
- For Marketing and PromotionsWith your consent, we may use your contact information and usage data to send you promotional materials, special offers, or updates that may interest you.
- For Legal and Security PurposesWe use your information to verify accounts, prevent fraud, monitor for suspicious activity, and comply with legal obligations and regulatory requirements.
We collect your payment information to generally fulfill your Subscription on the site. In particular, we:
- Process your payment information.
- Provide you with invoices and/or order confirmations.
Please note, we do not directly collect or store your credit card information or other payment details. All payment transitions are done through our third-party payment processors, who are responsible for safeguarding your payment information.
HOW WE KEEP YOUR INFORMATION SECURE
RestroX security policies, rules and technical measures have been implemented to protect your personal data from unauthorized access, improper use and accidental data loss. All of our parties, including our employees and third-party data processors who have access to, or are associated with, the processing of your personal information, are legally obligated to handle your data in compliance with data protection regulations. RestroX takes your right to privacy very seriously and has taken measures to safeguard, protect and respect your Personal Information and share it to the extent agreed by you through the Terms of Use. RestroX takes your privacy seriously and has taken measures to protect your Personal Information and share it in accordance with your consent through the Terms of Use.
We encourage you to take an active role in protecting your information by:
- Creating a unique username that does not disclose your identity.
- Using a strong and secure password, and updating it periodically.
- Being cautious about the content you share and access online while continuing to learn about online safety.
COOKIES AND TRACKING
Cookies are small text files (txt files) stored in your computer or mobile device by a website when you visit the site or page. Like any other website, RestroX uses 'cookies' which are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. You can control the use of cookies through your browser settings.
CHILDREN'S INFORMATION
Our Website is not intended for use by minors, and the Website does not knowingly collect personal data from minors, without the approval of a parent or other authorized person.
RestroX Services are intended solely for business purposes and are not directed towards children under the age of 13. We do not collect any age information from users, nor do we have any questionnaire or verification process to determine the age of our users.
If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us so we can take appropriate action.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
Right to be informed: You have the right to be informed about how your personal data is collected, processed, and used. Thus, in order to be able to make decisions regarding the privacy of your personal information and have control over your data, we tell you why we need your personal data, what is the legal ground for processing it, and every relevant detail regarding the processing of activities, as mentioned in this Privacy Policy.
Right to be informed: You have the right to be informed about how your personal data is collected, processed, and used. Thus, in order to be able to make decisions regarding the privacy of your personal information and have control over your data, we tell you why we need your personal data, what is the legal ground for processing it, and every relevant detail regarding the processing of activities, as mentioned in this Privacy Policy.
Right to be informed: You have the right to be informed about how your personal data is collected, processed, and used. Thus, in order to be able to make decisions regarding the privacy of your personal information and have control over your data, we tell you why we need your personal data, what is the legal ground for processing it, and every relevant detail regarding the processing of activities, as mentioned in this Privacy Policy.
Right to access: You have the right to access and request copies of your personal data. We may charge you a small fee for this service.
Right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Your account will be deleted in such a case, and you will no longer have access to our services or platform.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. In such cases, we will keep your data but won't further process it.
Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
PRIVACY POLICY UPDATES
RestroX reserves the right to review and update this Privacy Policy periodically. Any material changes will be notified through the website or email. The revised Privacy Policy will include a "Last Updated" date and all changes will take effect immediately upon being posted on this page.
By continuing to access or use our services after such updates are published, you agree to the revised Privacy Policy, and any changes contained therein. In case you miss the notification referenced above, we encourage you to revisit this page periodically to stay informed of any changes with the most current version of this Privacy Policy.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our practices, or wish to exercise your rights regarding your personal information under applicable law, please contact us directly at:
RestroX