Order Management
Create, track, and manage active restaurant orders, KOT routing, checkout processes, and billing workflows.
Topics
Order Creation & Services
Set up new orders across different dining services and assign tables or customers.
4 guidesCart & Item Modifications
Manage the contents of an order before and after sending tickets to the kitchen.
3 guidesTable & Order Movements
Manage physical seating arrangements and transfer active tabs.
3 guidesActive Orders & KOT Monitoring
Track live order statuses and manage kitchen ticket preparation.
2 guidesPOS & KDS Mode
Utilize dedicated terminal layouts tailored for cashiers and kitchen staff.
2 guidesBill Splitting
Manage shared payments and divide ordered items for group dining.
1 guideCheckout & Payments
Process final invoices, handle discounts, and close out orders.
2 guides
Order Creation & Services
4 guides- How to Create a New OrderSelect from multiple order types including Dine-In, Delivery, Reservation, Takeaway, Pick up, and Quick billing.
- Can We Take Reservations?Yes, you can schedule and manage table or service reservations directly through the reservation system.
- How to Take Delivery OrdersSelect the delivery order type to record customer details, delivery addresses, and assign delivery riders or platforms.
- Assigning Tables and CustomersChoose open dining tables from physical floor zones or link customer profiles and manual details to the active order.
Cart & Item Modifications
3 guides- Adding Menu Items and Customizing CartsBrowse categories, select recommended dishes, add custom items, and manage cart contents before confirmation.
- Adding Dishes to Existing OrdersModify active orders by ringing up new items or adjusting quantities on the fly.
- How to Cancel a Dish or KOT OrderRemove specific items, void dishes, or cancel entire KOT orders before final checkout, subject to user permissions and cancellation reasons.
Table & Order Movements
3 guides- How to Change TableReassign an active order or guest party from one dining table to another directly from the order management screen.
- How to Merge More TablesCombine multiple tables together to accommodate large groups or merged dining parties under a single active order.
- How to Move OrdersTransfer items or active orders entirely across different tables, spaces, or service types as guest seating requirements change.