Order Management
Create, track, and manage active restaurant orders, KOT routing, checkout processes, and billing workflows.
Topics
Order Creation & Services
Set up new orders across different dining services and assign tables or customers.
4 guidesCart & Item Modifications
Manage the contents of an order before and after sending tickets to the kitchen.
3 guidesTable & Order Movements
Manage physical seating arrangements and transfer active tabs.
3 guidesActive Orders & KOT Monitoring
Track live order statuses and manage kitchen ticket preparation.
2 guidesPOS & KDS Mode
Utilize dedicated terminal layouts tailored for cashiers and kitchen staff.
2 guidesBill Splitting
Manage shared payments and divide ordered items for group dining.
1 guideCheckout & Payments
Process final invoices, handle discounts, and close out orders.
4 guides
Order Creation & Services
4 guides- How to Create a New OrderOpen Orders, choose a type under + Add New Order, pick a table when needed, then confirm dishes.
- Can We Take Reservations?Yes. Use Reservation in + Add New Order or Reservations on the Table tab to manage bookings.
- How to Take Delivery OrdersCreate a Delivery order, add dishes, enter customer and address details, then confirm the order.
- Assigning Tables and CustomersPick an Open table on Add Order, set guests, and use Assign Customer or Assign Staff on the cart.
Cart & Item Modifications
3 guides- Adding Menu Items and Customizing CartsBrowse Select Dishes by category, tap Add, customize Cart Items, then Confirm Order or Confirm & Print.
- Adding Dishes to Existing OrdersOpen an active order, use + Add Dishes to ring up more items, then confirm them into a new KOT.
- How to Cancel a Dish or KOT OrderRemove or adjust dishes on an active order before checkout, following permission and reason rules.
Table & Order Movements
3 guides- How to Change TableReassign an active dine-in party from one table to another from the order management screens.
- How to Merge More TablesCombine multiple tables under one active order when a larger party needs more seats together.
- How to Move OrdersTransfer items or a whole active order across tables, Spaces, or service types as needs change.
Active Orders & KOT Monitoring
2 guidesPOS & KDS Mode
2 guidesBill Splitting
1 guideCheckout & Payments
4 guides- Processing Checkout and PaymentsRun Checkout or Quick Checkout, review the estimate, choose a payment method, and confirm.
- Applying Discounts, Surcharges and TaxesApply discounts, extra charges, complimentary tags, and review taxable amounts on Checkout.
- Can a Customer Pay Part Now or Use Two Payment Methods?Take an advance payment, split payment across methods, or leave a balance unpaid.
- The Bill Total or Tax Looks Wrong. Where Do I Check?Follow the bill step by step to find where a total or tax went wrong.