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How to Take Delivery Orders

Create a Delivery order, add dishes, enter customer and address details, then confirm the order.

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On this page

Delivery orders capture customer details and the dish list without seating a dine-in table. You create them from + Add New Order then Delivery order.

Create a Delivery order

  1. Open Orders, select + Add New Order, then choose Delivery order.
  2. On the Delivery Order screen, browse dishes under All Categories (or another category) and tap Add.
  3. Use Direct Order, Recommended, Default Menuset, Filter, or search when you need a faster path to the right menu.

Customer and address details

  1. In the cart panel, choose Select Existing Customer when the guest already has a profile.
  2. Or add manually: fill Customer Name, Phone Number (country code such as +977), and Delivery Address.
  3. Optional: + Add Custom Items for one-off lines that are not on the menu.
  4. Confirm with Confirm Order or Confirm & Print.

Manage an open Delivery order

  1. Open the delivery card from the Orders board. The header shows the customer name with Delivery.
  2. Use Dishes, KOT, and Activity tabs the same way you do for dine-in.
  3. Review Customer Info and Linked Customer. You can Change Customer or Unlink Customer when needed.
  4. Check Delivery Info and Platform when the order rides a delivery channel.
  5. Add more lines with + Add Dishes, take Make Advance Payment, or finish with Quick Checkout / Checkout.

What happens next

Kitchen tickets appear under KOT with delivery type metadata. Track progress on the live board and close the bill when the rider leaves - Processing Checkout and Payments.