Managing SMS Logs & Balance

Use SMS under Services to watch your available balance, review sent messages, control automated events, check purchase history, load credits, and send bulk SMS.

Before you start

• Check Available Balance before large sends so messages are not blocked for low credit.
• Know which events you want on (for example birthday or delivery updates).

Open SMS and read the summary

1. From the main sidebar, open Services, then select SMS.
2. Read the summary cards: Available Balance, Today's SMS, Yesterday's SMS, and Total Transactions.
3. Use Load SMS when you need to add credit.

Review SMS Logs

1. Stay on the SMS Logs tab.
2. Use Search and Filter to find a message.
3. Read each row: SN, Mobile Number, Name, Carrier, Message, Rate, and Event (for example Customer Log or Staff Invitation).

Manage Events

1. Open the Events tab.
2. For each row, read Event, Status, Description, and Message.
3. Use the Status toggle to turn an automated message on or off. Examples include Customer Birthday, Delivery Order Received (customer or restaurant), and Delivery Order Completed.

Purchase History

1. Open the Purchase History tab.
2. Review purchases by SN, User, Amount, Payment Method, and Purchase At.
3. If the table is empty, you will see No SMS Purchase History found.

Send Bulk SMS

1. Select Send Bulk SMS at the top of the page.
2. In Contacts, type numbers and press Enter, or use Import From Excel / Import from Customer.
3. Enter the Message.
4. Check the cost box for Characters, Contacts, Length, Rate, and Total Cost.
5. Select Send (or Reset to clear the form).

What happens next

Keep customer login and portal rules aligned in Configuring Customer Authentication & Portal. Delivery-related event messages work best after Managing Delivery Services is configured.

Related guides

• Configuring Customer Authentication & Portal
• Managing Delivery Services
• Managing Loyalty Programs